One moment that permanently altered my brain chemistry was when…

I was 22.

It was a busy lunch rush.

Our kitchen team was slammed.

I had to go to the back to get 2 bowls of hot and sour soup for a customer.

Midway through my first bowl, it happened.

I got snapped at.

By one of our employees.

He told me to hurry up (because I was in his way).

I understood.

But I was also stressed.

And funny things happen when you’re stressed.

So I immediately made a trip to the washroom.

And I broke down.

Tears all over my face. 

That was the day I understood 2 things.

1. How you treat others holds significant impact, so treat people well when you can
2. 2. Employees contribute toward your work culture, so hire accordingly