I was 22.
It was a busy lunch rush.
Our kitchen team was slammed.
I had to go to the back to get 2 bowls of hot and sour soup for a customer.
Midway through my first bowl, it happened.
I got snapped at.
By one of our employees.
He told me to hurry up (because I was in his way).
But I was also stressed.
And funny things happen when you’re stressed.
So I immediately made a trip to the washroom.
And I broke down.
Tears all over my face.
That was the day I understood 2 things.
- How you treat others holds significant impact, so treat people well when you can
- 2. Employees contribute toward your work culture, so hire accordingly