When days turn to weeks, and weeks into months. Tweak after tweak we’re met again with the challenge of staying balanced. How do we stay balanced when we’re met with so many limitations and setbacks?
Being in the restaurant business with my family, I get to witness first hand the impacts and how workers and customers respond.
It’s reactionary.
It’s hard (and probably silly) to predict how people will respond and when, so here are some observations throughout the months.
“Takeout only” means all the customers who enjoyed your food dining in are now eating somewhere else, whether it be cooking at home or buying food that’s better enjoyed as takeout. It’s not worth it to buy high-priced restaurant items anymore because it doesn’t taste as good from a box.
Third party delivery apps can make or break your customer experience. Say for example, the driver forgot a part of a customer’s order in their car. Or, food and drink spills over as drivers hastily put orders in their bags so that they can meet their deadlines.
Workers have a heightened need for safety when a customer walks up to the counter without wearing a mask, or is wearing a mask improperly.
Lastly, people sanitizing their money before they hand it off to you. A well-intentioned gesture.
All this change in behaviour (with more yet to come) can be headache-inducing, but it puts us in a position to ask for us and the business, what’s okay and what’s not?
How do we play within the limitations we’re provided? Where do we draw new lines?
This isn’t really a call for help (words and the such are welcome nonetheless), but rather a documentation of one woman’s current worldview.
More to come as things change again.
Anna's Blog 