The real problem isn’t that the client or customer is being difficult with us, it’s that we don’t know how to help them manage their expectations with us.
In school, the problem isn’t that some of us aren’t made for math or science. More that the system tries to push and measure everyone in one standardized way and if you don’t ace the test standards, then it feels as if you aren’t made for the subject.
Finally, at home, it’s not about who didn’t clean the kitchen. Human dynamics, ego, and emotions are complex, and it makes the problem more than it actually is.
Assigning blame to the wrong place happens, and it helps if we can consider what the reality is and question whether there’s really a problem in the first place.
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