“Everybody loves it”—who’s everybody?
And on the other end, “Everybody hates it”.
Is the reality just 3 people out of 15? Or just one strong opinion from a singular person?
End-of-spectrum thinking leaves us little room to see better.
It could be more helpful to be more specific. For example, “Kate found a lot of value in x, because it helped her y. Going forward, we could z so that we can improve our product.”
Or on the other end, “Claire finds x annoying, because it detracts from what she really wants. In order to minimize this friction, we should y.”
Being more specific breaks the chunkiness from absolute thinking. It’s also more valuable to understand the context behind the opinions and advice we’re given from others than to accept them at face value.